Terms of Use

1. Introduction

Welcome to StreamBubble.

These Terms of Use ("Terms") govern your access to and use of StreamBubble ("StreamBubble", "we", "our", or "us"), including our website, software, applications, AI-powered services, integrations, and related features.

StreamBubble is an AI-powered customer engagement and business automation platform that enables businesses to manage customer communications, automate support, and perform business operations through multiple digital channels.

Our services include:

• AI-powered website chat widgets.
• WhatsApp, Facebook Messenger, and Instagram integrations.
• Email communication and automation.
• AI-powered customer support and assistants.
• FAQ and knowledge base management.
• Shopify and e-commerce integrations.
• Automated workflows and business actions.
• Multilingual customer communication.

By accessing or using StreamBubble, you agree to these Terms. If you do not agree, you must not use our services.

2. Eligibility and Account Registration

To use StreamBubble, you must:

• Be legally capable of entering into a binding agreement.
• Provide accurate and complete registration information.
• Maintain the security of your account credentials.
• Use the platform in compliance with applicable laws.
• Have the necessary authority to register and operate an account on behalf of a business.

You are responsible for all activities performed through your account.

You must promptly notify us if you become aware of unauthorized access or suspected account compromise.

3. StreamBubble Services

StreamBubble provides software tools that help businesses communicate with customers and automate business processes.

Depending on your subscription and configuration, available features may include:

• Managing conversations across multiple communication channels.
• Configuring AI assistants and business knowledge bases.
• Creating and managing automated responses.
• Connecting external communication platforms.
• Retrieving product, order, and customer information.
• Executing authorized business actions.
• Managing customer enquiries and support workflows.
• Accessing conversation history and analytics.

We may introduce, modify, improve, restrict, or discontinue features as our platform evolves.

Certain features may depend on third-party APIs, permissions, subscriptions, or service availability.

4. User Responsibilities

You agree to use StreamBubble responsibly and lawfully.

You are responsible for:

• Providing accurate business information.
• Configuring AI assistants and automation appropriately.
• Reviewing automated actions and responses where necessary.
• Obtaining appropriate permissions to communicate with customers.
• Ensuring that your use of messaging platforms complies with their policies.
• Maintaining the confidentiality of your account credentials.
• Ensuring that uploaded content and business information can legally be used.
• Obtaining necessary consent or other lawful grounds for processing customer information.
• Providing appropriate customer support and human intervention when needed.

You remain responsible for your business operations and decisions made using StreamBubble.

5. Acceptable Use

You must not use StreamBubble to:

• Conduct illegal activities.
• Send spam or unauthorized bulk communications.
• Distribute malware, malicious code, or harmful content.
• Commit fraud, impersonation, or identity theft.
• Harass, threaten, or abuse individuals.
• Collect personal information unlawfully.
• Violate intellectual property or privacy rights.
• Circumvent security mechanisms or access restrictions.
• Interfere with platform infrastructure or other users.
• Reverse engineer or attempt to extract source code, except where applicable law expressly permits it.
• Exploit platform vulnerabilities.
• Use automation to conduct deceptive or harmful activities.

We reserve the right to investigate suspected violations and take appropriate action.

6. Artificial Intelligence and Automated Actions

StreamBubble uses artificial intelligence technologies to provide customer engagement, automated responses, information retrieval, and business workflow functionality.

You acknowledge that:

• AI-generated responses may be inaccurate, incomplete, or outdated.
• AI systems may misunderstand customer questions or business instructions.
• Automated actions may produce unintended results if incorrectly configured.
• AI-generated content should be reviewed when accuracy is important.
• Human intervention may be necessary for sensitive or complex matters.

You are responsible for configuring your AI assistants, providing accurate knowledge sources, setting appropriate permissions, and reviewing automated business actions.

StreamBubble does not guarantee that AI-generated responses or decisions will always be accurate or suitable for a particular purpose.

You must not rely exclusively on AI-generated outputs for decisions requiring professional judgment, including medical, legal, financial, or other high-impact decisions.

7. Third-Party Integrations

StreamBubble may integrate with external platforms, including:

• WhatsApp.
• Facebook Messenger.
• Instagram.
• Shopify.
• Email service providers.
• AI and language model providers.
• Other supported business applications.

Your use of these integrations may be subject to separate terms, conditions, permissions, and policies imposed by those providers.

You are responsible for:

• Maintaining valid third-party accounts.
• Granting only necessary permissions.
• Complying with applicable platform policies.
• Maintaining required subscriptions or API access.
• Managing access tokens and connected accounts.
• Ensuring that your integration activities are lawful.

Third-party platforms may change their APIs, restrict access, suspend accounts, or discontinue services.

StreamBubble is not responsible for interruptions or restrictions caused by third-party providers.

8. Messaging Platform Compliance

When using StreamBubble to communicate through WhatsApp, Messenger, Instagram, or other messaging channels, you must comply with the applicable platform policies.

This includes requirements relating to:

• Customer consent and communication permissions.
• Message templates and messaging windows.
• Marketing and promotional communications.
• Opt-out and unsubscribe requests.
• Content restrictions.
• Business verification requirements.

StreamBubble is a technology provider and does not guarantee approval, uninterrupted access, or continued availability of any third-party messaging platform.

9. Shopify and E-commerce Operations

When connecting Shopify or other e-commerce platforms, you authorize StreamBubble to access and process information according to the permissions you grant.

Depending on the integration, StreamBubble may support:

• Product information retrieval.
• Product recommendations.
• Inventory information retrieval.
• Order status enquiries.
• Customer support.
• Authorized commerce-related actions.

You are responsible for ensuring that automated commerce actions are correctly configured and authorized.

You remain responsible for product descriptions, prices, availability, fulfilment, refunds, cancellations, and other commercial obligations.

10. Subscription Plans and Payments

StreamBubble may offer free and paid subscription plans.

Features, usage limits, pricing, billing frequency, and availability may vary by plan.

By subscribing to a paid plan, you agree to:

• Pay the applicable subscription fees.
• Provide valid billing information.
• Authorize recurring payments where applicable.
• Comply with the applicable subscription conditions.

Subscription fees, taxes, and other applicable charges will be presented during the purchase process.

We may change subscription pricing or plan features from time to time. Where required, we will provide advance notice of material changes.

Failure to complete payment may result in restricted access, suspension, or termination of paid features.

11. Subscription Cancellation and Refunds

You may cancel your subscription according to the cancellation process available within StreamBubble or through the applicable payment provider.

Unless otherwise stated during purchase or required by applicable law:

• Cancellation prevents future subscription renewals.
• Access to paid features may continue until the end of the current billing period.
• Previously paid subscription fees are generally non-refundable.
• Usage-based charges and outstanding payments remain payable.

Refund requests will be considered in accordance with the applicable subscription terms and legal requirements.

12. Account Suspension and Termination

We may suspend, restrict, or terminate your account if:

• You violate these Terms.
• You engage in unlawful or abusive activities.
• Your account presents a security risk.
• Your use of StreamBubble creates legal or regulatory exposure.
• You fail to pay applicable subscription charges.
• You misuse third-party integrations.
• We are required to do so by law or a competent authority.

Where reasonably possible, we may provide notice and an opportunity to address the issue before suspension or termination.

You may stop using StreamBubble and request account closure according to the available account management process.

Following termination, access to your account and associated services may be discontinued. Data retention and deletion will be handled in accordance with our Privacy Policy and applicable agreements.

13. Intellectual Property

StreamBubble and its associated software, platform design, branding, logos, interfaces, documentation, and technology are owned by or licensed to StreamBubble.

Nothing in these Terms transfers ownership of StreamBubble's intellectual property to you.

You retain ownership of the business content, materials, and information you provide to the platform.

You grant StreamBubble a limited, non-exclusive right to host, process, transmit, and use such content solely as necessary to provide and operate the services, subject to our Privacy Policy and applicable agreements.

You must not copy, distribute, modify, sell, or commercially exploit StreamBubble's proprietary technology without written authorization.

14. Customer Data and Privacy

Your use of StreamBubble is also governed by our Privacy Policy.

You are responsible for ensuring that you have the necessary rights, permissions, and lawful grounds to upload, process, and manage personal information through the platform.

For business customer data, StreamBubble generally processes information on behalf of the business using the platform.

You remain responsible for your obligations towards your customers and the personal information you collect from them.

For further details, please refer to our Privacy Policy:

https://www.streambubble.com/privacy.html

15. Service Availability and Maintenance

We aim to provide reliable and continuous access to StreamBubble.

However, we do not guarantee uninterrupted or error-free service.

Access may occasionally be affected by:

• Scheduled maintenance.
• Software updates.
• Infrastructure failures.
• Network interruptions.
• Security incidents.
• Third-party service outages.
• API restrictions or changes.
• Events beyond our reasonable control.

We may temporarily suspend services when necessary to maintain security, stability, or functionality.

16. Disclaimer of Warranties

StreamBubble is provided on an "as available" basis.

To the maximum extent permitted by applicable law, we disclaim warranties not expressly provided in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The platform will always be available.
• AI responses will always be accurate.
• Automated actions will always produce intended results.
• Third-party integrations will remain available.
• The platform will be compatible with every device or external service.

17. Limitation of Liability

To the maximum extent permitted by applicable law, StreamBubble shall not be liable for indirect, incidental, special, consequential, or punitive damages, including:

• Loss of profits or revenue.
• Loss of business opportunities.
• Loss of data.
• Business interruption.
• Reputational damage.
• Errors in AI-generated responses.
• Actions performed through incorrectly configured automation.
• Failures or interruptions caused by third-party services.

Our aggregate liability arising out of or relating to the services shall not exceed the subscription fees paid by you to StreamBubble during the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

18. Indemnification

You agree to indemnify and hold harmless StreamBubble, its affiliates, and its service providers against claims, liabilities, losses, damages, and reasonable expenses arising from:

• Your violation of these Terms.
• Your unlawful use of the platform.
• Your violation of third-party rights.
• Your failure to obtain necessary permissions or consents.
• Your business activities and customer communications.
• Your misuse of AI-generated outputs or automated actions.

This provision applies to the extent permitted by applicable law.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, technology, business practices, or legal requirements.

Updated Terms will be published on our website with a revised Last Updated date.

Your continued use of StreamBubble after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

Where required, we will provide notice or obtain additional consent.

20. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable law, disputes arising out of or relating to these Terms or the use of StreamBubble shall be subject to the jurisdiction of the competent courts in Kerala, India.

21. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in effect.

Failure to enforce any provision shall not constitute a waiver of that provision.

You may not transfer your rights or obligations under these Terms without our prior written consent.

These Terms, together with the Privacy Policy and any applicable subscription or service agreements, constitute the agreement governing your use of StreamBubble.

22. Contact

For questions regarding these Terms or the StreamBubble platform, please visit:

StreamBubble

Website: https://www.streambubble.com